Returns & Exchanges

Due to the perishable nature of our fresh-baked brownies, we cannot accept returns or exchanges; however, your satisfaction is our priority and we will replace any order that arrives damaged or incorrect.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the brownies within 24 hours of delivery to help us understand the quality issue.

• 2.
  Contact Support

  Email our customer care team with your order number and the photos of your shipment to initiate a claim.

• 3.
  Review Process

  Our bakery team will review your request within 1-2 business days to verify the damage or shipping error.

• 4.
  Replacement or Credit

  Once approved, we will ship a fresh replacement batch at no cost to you or issue a store credit for a future purchase.